Cancellation Policy
Check payments for conference registration fees must be received within 15 days of registration. Unpaid conference registration fees will result in the cancellation of registration. If you register to pay by check after Friday, January 15, 2021, you must email your proof of in-process payment (such as a check copy or an approved payment request document) to our registration manager at HealthActionConference@FamiliesUSA.org.
Cancellation requests must be received on or before Friday, December 18, 2020. All cancellation requests must be made by email at HealthActionConference@FamiliesUSA.org. Conference registration fees will be refunded (less a $100 processing fee). After Friday, December 18, 2020, NO refunds will be issued. Refunds will NOT be issued for conference no-shows or due to inclement weather.
If you are unable to attend and wish to send a substitute, you may do so at no charge by following the instructions on your registration confirmation notice or by contacting our registration manager, by phone at (202) 624-1792 or by email at HealthActionConference@FamiliesUSA.org by COB on Friday, December 18, 2020.
If you reserved a room at the Hyatt Regency Washington on Capitol Hill, you must call the hotel directly to cancel. Contact the hotel at (202) 737-1234.
Cancellation Fee
$100
Transfer Policy
If you are unable to attend and wish to send a substitute, you may do so at no charge by following the instructions on your registration confirmation notice or by contacting our registration manager, by phone at 202-624-1792 or by email at HealthActionConference@FamiliesUSA.org by COB on Friday, December 18, 2020. If taken over the phone, please make sure to get the full name of the person calling the transfer in.